Before lodging a repair request, read through the information below.
Drain & Toilet Clogs
Dealing with a clog in your bathroom or kitchen? Fortunately, most clogs can easily be resolved on your own. Use the information below to attempt to troubleshoot.
Household plungers work well to resolve most toilet clogs. Simply press your plunger over the toilet drain and create a seal for suction. Move the plunger up and down to force anything stuck in the pipe through the system.
If your sink, shower, or bathtub clogs, first try to use a plunger to clear the pipe. If this is unsuccessful, you may want to purchase a drain cleaning tool. Many hardware stores sell these inexpensive plastic cleaners, which are used to fish large clogs out of the pipes.
If you use drain cleaning chemicals, be sure to purchase noncaustic products that are safe for home plumbing systems.
Have you lost electrical power or water access in your home? Before making contact with us, please call your utility provider to troubleshoot the issue further. There may be an issue in your neighborhood restricting access to your property.
Hot Water Shortage
If you don't have enough hot water (or any) in your home, check the settings on your water heater to attempt to isolate the problem. It's possible your tank is operating in vacation mode, for example, which limits the amount of water available at any given time. If your water heater is powered by gas, you should also verify that the pilot light is lit.
Heating or air conditioning on the fritz? Before you make contact with us, check the settings on your thermostat. It's surprisingly easy to accidentally make changes that cause the system to behave unexpectedly.
In the event of a maintenance emergency, call us for immediate help.
If you're in a dangerous situation and need first responders, call 911.
Still having problems? Get in touch with us.
Log in Now
Log into the tenant portal to make a repair request. We will get in touch with you shortly to resolve the problem.
If you're having any difficulty accessing the portal, call us: (205) 306-5616