HOW TO SUBMIT A MAINTENANCE REQUEST
The best way to get your maintenance issues addressed in a timely manner is to submit a maintenance request online through the portal. It’s important that you enter detailed description of the issue that you are having and upload pictures of the issue so our technicians can properly diagnose the issue and come to your home prepared to fully resolve the problem.
There are two ways of submitting a maintenance request:
Through the web tenant portal (on your computer)
Through the tenant app (on your phone/mobile device):
HOW TO MAKE PAYMENTS ONLINE
You can make your payments online through our tenant portal or tenant app. You can pay with a checking account and Credit/Debit card (there is a transaction fee when paying with a card). The payment will post to your tenant portal immediately but can take 2-3 business days to process through your financial institution. You can make one-time payments or set up automatic payments so your rent will be paid on time every month.
HOW WE DO COLLECTIONS
The payments are due on the 1st but late after the 3rd. If we do not receive any type of communication from you about your balance or a full payment, a property manager assistant will be calling you to collect and see when you will be able to make your full payment.
A Non-Sufficient Funds Fee is a type of fee of $30.00 that will be added to your account for making a payment through the online portal and the payment getting returned by your bank. There are different reasons why your payment can be reversed:
- Not having sufficient funds in your account
- Entering the wrong banking information
- Selecting a different payment method than the one you’re paying with
If your payment is reversed, the online payment option will be blocked for the next 6 months and you would have to make your payments with certified funds (Money Order or Cashier’s Check) at the office or to our PO Box 59102, Birmingham, AL 35259
EARLY TERMINATION POLICY
We are sorry to see you leave. If you really need to do it, you need to know this important information:
- You have to keep paying the rents until new tenants are in place and begin paying rent.
- There will be a “Re-Leasing Fee” or “Termination Fee” which is an amount equal to one month’s rent.
- You will be responsible for returning the property in its original condition.
Please refer to our Early Termination Policy for our entire policy.
WHAT TO EXPECT WHEN A PROPERTY IS BEING SOLD
If the property that you are renting is being sold, your current lease will still be in effect so please don’t worry about you having to vacate the property. However, we will still require your help with the following:
- There will be inspections/appraisals of the property so we will work with you on scheduling accordingly.
- If we can’t communicate with you we will have to post a 48-hour notice on your door to inspect the property.
RENEWAL PROCESS & ZINSPECTOR
Before the renewal is sent, you will receive an email requesting you to perform a renewal inspection by taking pictures of the property and uploading them into the app. You will have 7 days after the inspection is sent to complete it. If we don’t receive the inspection within that time frame you will be charged a fee, as stated on your lease.
The Lease Renewals are sent 90 days prior to the end of your current lease agreement. You will have to log into your portal with your email address and password to sign the renewal.